OptiDraft resources
Service status
If something is not working as expected, the steps below help our support team resolve it quickly. A live uptime dashboard will be added to this page later.
Web app and account access
If you cannot sign in or open your workspace, contact support with the page address and the approximate time the problem occurred. Do not include passwords or verification codes.
Generation and background jobs
Check the progress shown inside your workspace. If an article remains unfinished, include its job or article reference when you contact support.
Payments and credits
For a payment or credit question, include the date and the transaction reference shown in Billing. Never send your full payment card details.
Incident history
Incident history is not published here yet. Contact support for help with a current problem.