Whether you’re testing OptiDraft for a single niche site or rolling it out across an entire content operation, we’re here to help you get the most from it.
Reach out with product questions, billing, partnerships, or simple “am I using this right?” ideas. A real human will read it and respond.
support@optidraft.com
Typical response time
Within 24 hours (weekdays)
For urgent billing or access issues, include “Urgent” in your subject line so we can prioritize it.
Send us a message
Share a bit about what you need help with.
We’ll email you back — keep an eye on your inbox (and occasionally your spam folder).
Questions about the generator, bulk mode, credits, or something not behaving as expected?
Use the form above and choose “Bug or technical issue”.
Need help with plans, invoices, upgrading, or managing team usage across projects?
Choose “Billing & plans” as your topic when you write in.
Running multiple brands, or interested in integrating OptiDraft into your own tools/workflows?
Pick “Partnership / collaboration” in the form topic.
Here are a few quick answers to common questions. If you’re still unsure, we’d love to hear from you.
No. You can reach out with product questions even if you’re not logged in yet. If your question is about an existing subscription, include the email you used to sign up so we can look it up quickly.
We aim to reply within one business day, often much faster. Complex technical issues may take longer, but we’ll let you know if we need extra time to investigate.
For larger teams and agencies, we’re happy to look at how you’re currently publishing and suggest ways to plug OptiDraft into your workflow. Mention “strategy review” in your message.
Didn’t see your question here?
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